Frequently Asked Questions

Here are some questions you might have answered, if your question is not answered below, feel free to contact me!

How long will my order take?

If you ordered from Ireland it won’t take longer than a week from the moment I post it, if you are ordering from anywhere else in Europe, it can take up to 3 weeks.

Please bear in mind that at times the post might have a bigger workload due to circumstances I can’t control, allow for a few extra days before you reach out to me 🙂

What can I do if my order has not arrived?

Don’t hesitate to email me to let me know! My email is infosarasoh@gmail.com, we can figure out what works best for you.

Do you do custom portraits?

I do, but under very specific circumstances. Commisions will only be open during certain periods, for the latest updates, follow my Instagram (@sarasohdraws)!

How can I order a custom portrait?

To order a custom portrait, send me an email with the picture you would like me to work with.

How much are custom portraits?

Custom portraits take a lot of hours to get finished, as I like to create something I’m genuinely proud of. The price starts at 50€ for one person; every extra person is 20€, and an extra copy would be included 🙂

How can I pay for a portrait?

I take Revolut, Paypal and Bizum

What will come in my envelope?

I try my hardest to not waste paper or plastic when I ship orders. Depending on what you order and where you ordered from you will get either a padded envelope with cardboard sheets to ensure nothing bends or a cardboard backed evelope, as well as a hand-written note by me, because I’m very thankful for your order!

I don’t send any more paper or plastic such as business cards when I post my orders because, although it looks amazing I feel like it’s unnecessary waste. Plus, you guys already know where to find me if you are shopping online! <3

How do I know my order is confirmed?

You should get a confirmation email once the order goes through!

I never got a confirmation email

Make sure to check your spam folder! If the email is nowhere to be seen, make sure to reach out to me, and I will confirm to you if I got your order!